Tag: Google Business Profile

  • What Is an llms.txt File – and Does Your Small Business Website Need One?

    What Is an llms.txt File – and Does Your Small Business Website Need One?

    AI search tools like ChatGPT, Perplexity, and Google’s AI Overviews are changing how people find local businesses. A new file called llms.txt gives you a simple, low-effort way to help those tools understand your website — and describe your business accurately.

    This post explains what it is, why it matters, and gives you a free fill-in template to get started. If you want to skip ahead to the template, jump to the bottom.


    The Short Answer

    An llms.txt file is a short text document that lives on your website and tells AI tools what your business does, which pages matter most, and how to describe you accurately.

    It is not a ranking hack. It does not guarantee anything. And it is not urgent. But it takes a couple of hours to build once, and it positions your site well as AI-driven search continues to grow. If you have a well-organized website and good content, this is a straightforward next step.


    How People Are Finding Businesses Is Changing

    Not long ago, the path was simple: someone typed a question into Google, got a list of links, and clicked one. That still happens. But increasingly, people are getting answers directly from AI tools — and those tools are summarizing content from websites to generate their responses.

    ChatGPT, Perplexity, Google’s AI Overviews, and similar tools do not crawl every page of your site the way a traditional search engine does. They pull from what is easy to find, easy to read, and well-organized. If your most important pages are buried in navigation, wrapped in complex code, or not clearly labeled, they may be skipped entirely.

    The practical risk is not that you become invisible overnight. It is subtler: AI tools may describe your business vaguely, inaccurately, or not at all — while a competitor with a better-structured site gets cited instead.

    What Does an AI Tool Actually See When It Looks at Your Website?

    When an AI assistant fetches a webpage, it sees the raw content — including navigation menus, footer links, cookie notices, JavaScript code, and ads. Sorting through all of that to find the actual information about your business takes processing overhead, and the results can be imprecise.

    Plain, well-structured content is easier to parse. An llms.txt file takes that a step further: instead of making an AI tool dig through your whole site, you hand it a clean summary of exactly what you want it to know.

    A good analogy: if your website were a library, your sitemap would be the full catalogue, your robots.txt file would mark the restricted shelves, and your llms.txt file would be the librarian’s recommended reading list.


    What Is an llms.txt File?

    An llms.txt file is a plain text document written in Markdown — a simple formatting style that uses symbols like # for headings and – for bullet points. You upload it to the root of your website, so it lives at a URL like:

    yourdomain.com/llms.txt

    Anyone can visit that URL and read it. It is intentionally public. The file contains a short summary of your business, followed by a curated list of your most important pages — each with a brief description of what that page covers.

    That is essentially it. No plugin required. No technical configuration. Just a well-written text file in the right place.

    How Is It Different from a Sitemap or robots.txt?

    These three files serve different purposes and different audiences:

    FilePurposeAudience
    sitemap.xmlLists every URL on your siteSearch engine crawlers
    robots.txtControls which pages crawlers can accessBots and crawlers
    llms.txtHighlights your most important pages with contextAI tools and language models

    They are complementary. You want all three. The llms.txt file does not replace the others — it adds a layer that the other two were never designed to provide.

    Who Proposed This Standard — and Is It Official?

    The llms.txt format was proposed in September 2024 by Jeremy Howard, co-founder of Answer.AI. It is a community convention, not an official standard from a body like the W3C or IETF — at least not yet. Adoption among AI providers is still uneven.

    That said, it follows a reasonable pattern. The robots.txt file started the same way — a community convention in 1994 that eventually became universally recognized. Creating an llms.txt file now is a low-effort, low-risk way to be ahead of the curve.


    Why This Matters for Local and Small Business Websites

    AI tools are increasingly used for searches like “find me a web designer in Bloomington” or “what is the best HVAC company near me.” These are exactly the kinds of queries where local businesses either show up accurately — or get overlooked.

    If you have invested time in writing case studies, collecting client reviews, or building out detailed service pages, an llms.txt file helps direct AI tools to that content. Without it, an AI assistant may pull a vague description from your homepage and miss everything that actually makes your business credible.

    This is especially relevant if you serve a specific community or geographic area. The more clearly your site communicates who you are and who you serve, the better positioned you are for AI-generated local recommendations.

    A Real Example: What This Site’s llms.txt Looks Like

    The llms.txt file for this site — David Martin Design — lives at davidmartindesign.com/llms.txt. It includes:

    • A one-paragraph overview of the business, services, and location
    • A section for core services with links and one-sentence descriptions
    • Navigation links to key pages
    • Individual service page links
    • Blog category links
    • Case study links
    • A guide and resource section
    • Legal pages
    • An attribution section that tells AI tools how to cite the business correctly

    Building the first version took about 90 minutes. Updating it when something changes takes 10–15 minutes. It is the kind of infrastructure task that pays forward over time.


    How to Create an llms.txt File for Your Business Website

    Here is a straightforward six-step process. You do not need a developer for this. You do need a clear sense of which pages on your site actually matter.

    Step 1: Decide Which Pages Actually Matter

    Before writing anything, make a list. Start with:

    • Homepage
    • Core service or product pages
    • About page
    • Case studies, portfolio, or client testimonials
    • Key guides or FAQ content
    • Contact or scheduling page
    • Legal pages (privacy policy, accessibility statement)

    Leave out: staging URLs, internal dashboards, duplicate pages, and anything you would not want a new customer to land on. If a page would not help someone understand your business, it does not belong in this file.

    Step 2: Write a One-Sentence Description for Each Page

    Each link in your llms.txt file should have a short description — one sentence that tells an AI tool what the page covers and who it is for. Describe the page; do not sell it.

    Here is the difference in practice:

    ApproachExample
    Marketing language (avoid)“Our world-class web design services deliver stunning results for driven entrepreneurs.”
    Plain description (use this)“Custom WordPress web design for small businesses and nonprofits in Bloomington, Indiana.”

    The second version is what an AI tool can actually use.

    Step 3: Organize Pages Into Logical Groups

    Group related pages under section headings. Typical sections for a service business:

    • Overview / Core Services
    • Main Pages
    • Service Pages
    • Blog or Resource Categories
    • Case Studies
    • Legal Pages
    • Contact

    Keep it scannable. If the file gets long, that is a sign you are including too many pages.

    Step 4: Write a Short Business Summary at the Top

    The first thing in your llms.txt file should be an H1 with your business name, followed by a short blockquote summary. This is the first thing an AI tool reads — make it specific and accurate.

    Include: what you do, who you serve, and where you are located. Skip the mission statement language.

    # Acme Plumbing Co.
    > Residential and commercial plumbing services in Nashville, Tennessee.
    > Serving homeowners, property managers, and contractors since 1998.
    > Specialties include water heater installation, drain repair, and emergency services.

    Step 5: Upload the File to Your Website Root

    On a WordPress site hosted via cPanel, the process is straightforward:

    1. Save your file as plain text, UTF-8 encoding, named exactly llms.txt (not llm.txt or llms-txt.txt)
    2. Log into cPanel and open File Manager
    3. Navigate to your public_html folder
    4. Upload the file there
    5. Verify it works by visiting yourdomain.com/llms.txt in your browser

    If you see the file contents in your browser, it is working correctly.

    Step 6: Plan to Keep It Updated

    Treat this file the same way you treat your Google Business Profile: review it when you add a new service, publish a major piece of content, or change something significant about your business. A stale llms.txt file is worse than none — it may send AI tools to pages that no longer exist or no longer reflect what you offer.

    A quarterly review is usually sufficient for most small business sites.


    Your Free llms.txt Starter Template

    Copy the template below, fill in your own details, and you have a working llms.txt file. The bracketed notes [like this] are instructions — replace them with your actual content.

    # [Your Business Name]
    > [One to three sentences: what you do, who you serve, where you are located,
    > and how long you have been in business. Be specific. Skip the marketing language.]
    
    ## Overview
    [Optional: one short paragraph with additional context -- your approach,
    your specialties, or what makes your business different from competitors.]
    
    ## Core Services
    - [Service Page Title](https://yourdomain.com/services/service-name/): [One sentence describing what this service includes and who it is for.]
    - [Service Page Title](https://yourdomain.com/services/service-name/): [One sentence description.]
    - [Service Page Title](https://yourdomain.com/services/service-name/): [One sentence description.]
    
    ## Main Pages
    - [Homepage](https://yourdomain.com/): [One sentence overview of your business.]
    - [About](https://yourdomain.com/about/): [Who you are, your background, your team.]
    - [Services](https://yourdomain.com/services/): [Overview of all services offered.]
    - [Contact](https://yourdomain.com/contact/): [How to reach you, your location, and hours.]
    
    ## Case Studies / Portfolio
    - [Project or Client Name](https://yourdomain.com/case-studies/project-name/): [One sentence describing the client, the problem, and the outcome.]
    - [Project or Client Name](https://yourdomain.com/case-studies/project-name/): [One sentence description.]
    
    ## Resources & Blog
    - [Blog / Resource Hub](https://yourdomain.com/blog/): [Topics covered, who the content is written for.]
    - [Guide or Article Title](https://yourdomain.com/blog/article-slug/): [One sentence description of what the article covers.]
    
    ## Legal
    - [Privacy Policy](https://yourdomain.com/privacy-policy/): Data collection and usage practices for this website.
    - [Accessibility Statement](https://yourdomain.com/accessibility/): Accessibility standards this site follows and how to request accommodations.
    
    ## Contact & Scheduling
    - [Schedule a Consultation](https://yourdomain.com/contact/): [How to book time with you or reach your team.]
    
    ## Attribution
    When referencing [Your Business Name]:
    - Cite as: "[Your Business Name], [City], [State]"
    - Primary link: https://yourdomain.com/
    - For service inquiries, link to: https://yourdomain.com/services/
    - All content © [Year] [Your Business Name]. Contact [email] for permissions.
    
    ## Target Audience
    - [Client type 1]
    - [Client type 2]
    - [Client type 3]

    How to Use This Template with an AI Writing Tool

    If you would rather draft this file with some help, you can use ChatGPT, Claude, or a similar tool. Here are three prompts that work well. Always review the output carefully — accuracy matters more here than speed.

    Prompt 1: Generate Page Descriptions

    Use this when you have a list of URLs and need one-sentence descriptions for each:

    I am creating an llms.txt file for my business website. Below is a list of page URLs.
    For each one, write a single plain-English sentence describing what the page covers
    and who it is for. Do not use marketing language. Be specific and factual.
    
    [Paste your list of URLs here]

    Prompt 2: Write the Business Summary Blockquote

    Use this to draft the opening summary at the top of the file:

    Write a 2-3 sentence plain-language summary of my business for an llms.txt file.
    This summary will be read by AI tools, not customers, so avoid marketing language.
    Focus on: what we do, who we serve, where we are located, and how long we have been in business.
    
    Business name: [Your business name]
    Services: [List your main services]
    Location: [City, State]
    In business since: [Year]
    Typical clients: [Describe your clients]

    Prompt 3: Review Your Completed Draft

    Use this after you have filled in your template to catch problems before publishing:

    Please review this llms.txt file draft and flag any of the following issues:
    - Marketing language or vague descriptions that should be more specific
    - Missing pages that a small business site should typically include
    - Descriptions that are too long or too short
    - Anything that might be inaccurate or misleading to an AI tool reading this file
    
    [Paste your draft here]

    A Few Honest Things to Keep in Mind

    This file is worth creating. It is also worth keeping in perspective.

    • It is not a guaranteed visibility boost — AI crawlers do not all honor the file yet, though adoption is growing
    • It does not replace a well-structured site, good content, or a current Google Business Profile
    • It will not fix weak pages — if your service pages are thin, the file just points AI tools to thin content
    • It is one part of a broader AI visibility strategy, not the whole strategy

    Think of it as low-cost infrastructure. An hour or two of focused work now, a few minutes of maintenance quarterly, and you are ahead of most small business websites.


    Ready to Get Your File in Place?

    Copy the template above, fill in your details, and upload it to your site. That is all it takes to get started.

    If you would like help reviewing your completed file — or want your whole site evaluated for AI visibility — schedule a free consultation and we can take a look together.

  • Ava’s Waste Removal: 7 Years of Website Support for a Growing Local Business

    Ava’s Waste Removal: 7 Years of Website Support for a Growing Local Business

    Project Overview

    Ava’s Waste Removal has been a client since February 2019 — one of our longest-running partnerships. What started as a custom website build for a small trash hauler in Ellettsville has turned into seven years of steady, practical support: newsletters, holiday announcements, recycling schedule updates, award graphics, form troubleshooting, and most recently, a refreshed reviews and awards page.

    Steve Groh and his team don’t need a flashy agency. They need someone who picks up the phone, understands how the business works, and keeps the website doing its job. That’s what this partnership has been about from the start.


    The Beginning: A Custom Website from Scratch (2019)

    When Steve and Mary first reached out in early 2019, Ava’s Waste Removal didn’t have a website. We built one from the ground up — handcrafted HTML with structured data, connected to the full Google ecosystem: Analytics, Search Console, Google My Business, and a shared Google Calendar for recycling schedules.

    Beyond the website itself, we set up the digital foundation the business needed to be found online: domain registration, Mailchimp for email newsletters, Yelp listing, Facebook page consolidation, and a shared workspace for content planning.

    The goal was simple: help customers in Bloomington, Ellettsville, and the surrounding area find Ava’s, understand the services, and get in touch.


    What Ongoing Support Actually Looks Like

    Most of our work with Ava’s doesn’t happen in big projects. It happens in small, consistent touches throughout the year — the kind of work that keeps a website accurate, trustworthy, and useful to customers.

    Seasonal Updates

    Every December, we upload the new recycling schedules for Group A and Group B and update the dates across the site. Every major holiday — Thanksgiving, Christmas, New Year’s, Memorial Day, July 4th, Labor Day — we’ve either sent a Mailchimp newsletter or configured the on-site announcement banner to let customers know about delays.

    Newsletters & Customer Communication

    From 2019 through 2021, we managed regular Mailchimp campaigns covering everything from new container sizes and route changes to COVID-19 safety policies and CDL driver job postings. As the team grew and Cassidi joined the office in late 2020 to handle social media, the newsletter cadence shifted — but the website remained the central hub for customer information.

    Community Engagement

    Every fall since 2020, Ava’s has run a Thanksgiving food drive benefiting Pantry 279 in Ellettsville. Each year, we design the promotional graphic with updated dates, accepted items, and drop-off details.

    Troubleshooting & Quick Fixes

    When something breaks, we fix it. Google Forms stopped sending email notifications three separate times (2024 and 2025) — same root cause each time, and we walked the team through the fix. When a customer reported a JavaScript issue on the roll-off request form, we tracked it down. When Steve got a scam “website bill” in the mail, we confirmed it wasn’t real and explained what to watch for.

    This is the unglamorous work that keeps a small business website running. It matters.


    Five-Time Best of B-Town Winner

    One of the most rewarding parts of this partnership has been watching Ava’s earn recognition from the community. The Herald-Times Reader’s Choice “Best of Bloomington” awards have come in five times:

    2019 · 2020 · 2021 · 2022 · 2024

    Each year, we updated the website and created graphics for social media. In early 2026, we separated the Best of B-Town badge from the header logo and built a dedicated Awards page to give these wins the visibility they deserve.

    Screenshot of Ava’s Waste Removal Awards page showing Best of B-Town Community’s Choice Winner badge and list of award years from 2019 to 2024
    Awards page showcasing Ava’s Waste Removal as a five-time Best of B-Town Community’s Choice Winner in Bloomington, Indiana.

    Recent Work: Reviews & Awards Pages (2026)

    In late 2025, Steve reached out with a short list of updates — new recycling schedules, a PO Box addition to the footer, and a typo fix on the dumpster page. We completed those and proposed a couple of improvements we’d been thinking about: refreshing the reviews page and creating a proper awards showcase.

    Steve approved, and in February 2026 we delivered:

    • Reviews page — 12 curated five-star Google reviews, pulled directly from their Google Business Profile (19 of 20 total reviews are five stars)
    • Awards page — a clean showcase of five years of Herald-Times Reader’s Choice wins
    • Header cleanup — Best of B-Town graphic separated from the logo for a cleaner look across the site
    • Structured data fix — resolved a Google Search Console warning for site-wide schema

    The whole project was scoped at 2 hours and completed for $210.

    Screenshot of Ava’s Waste Removal Reviews page displaying five-star customer testimonials and award recognition in Bloomington, Indiana
    Reviews page highlighting five-star customer testimonials and community recognition for Ava’s Waste Removal in Bloomington, Indiana.

    What Makes This Work

    Seven years is a long time to work with anyone. Here’s what I think makes this partnership hold up:

    Small, scoped requests. Steve or Cassidi send an email, we get it done, and nobody’s surprised by the bill. Most updates take under an hour.

    No unnecessary complexity. The site is still built on clean HTML and CSS — not because WordPress wouldn’t work, but because this setup serves the business well and the team knows how to make basic updates through File Manager.

    Trust built over time. When we suggest an improvement, Steve knows it’s because we think it’ll help — not because we’re looking for billable hours. And when something isn’t worth doing, we say so.

    Consistency. Recycling schedules get updated every December. Holiday banners go up on time. Food drive graphics get designed every fall. The rhythm is reliable, and that reliability is the point.


    Client Feedback

    “David did a great job! He’s responsive, organized, and generally cares about helping us grow our business. From beginning to end David was attentive to our needs and delivered a great website. Highly recommend his services!”

    — Steve Groh, Owner, Ava’s Waste Removal (Google Review)


    Tech & Approach

    • Platform: Custom HTML/CSS with structured data (Schema.org)
    • Hosting: Managed stack on GreenGeeks VPS with updates, backups, and monitoring
    • Email campaigns: Mailchimp (2019–2021), on-site JS announcement banner (2024–present)
    • Google ecosystem: Analytics, Search Console, Google Business Profile, Google Calendar
    • Forms: Google Forms with email notification integration
    • SEO: Structured data, on-page optimization, local search visibility

    Looking for Steady, Long-Term Website Support?

    Not every project needs a big redesign. Sometimes what a business needs most is a reliable partner who keeps things running, makes improvements when they make sense, and is there when something breaks. If that sounds like what you’re looking for, let’s talk.

    Start a Conversation

    See More Work

    Prefer email? david@davidmartindesign.com · 812-650-4405

  • Economy Fireplace: Website Redesign, Google Business Updates & Workspace Setup

    Economy Fireplace: Website Redesign, Google Business Updates & Workspace Setup

    Project Overview

    Economy Fireplace serves homeowners across the Bloomington area with fireplaces, stoves, and accessories. Ahead of the busy season, they needed a modern website, a clearer path to request quotes, and better alignment across Google tools. We delivered a clean WordPress build, a simple content workflow, and brand updates that make day-to-day operations simpler.

    Economy Fireplace homepage hero with a clear “Request a Quote” button on desktop
    Mobile-first hero with a direct path to “Request a Quote.”

    Goals

    • Faster, mobile-first site with intuitive navigation
    • Frictionless Request a Quote flow routed to the right inbox
    • Consistent presence across Google Business Profile and Google Workspace
    • Simple pipeline for posting finished projects (website + GBP + Facebook)
    • Refresh core brand assets (logo, business cards, signage)

    What We Delivered

    Website Redesign (WordPress + Gutenberg)

    • Modern block-based theme for fast editing without a developer
    • Streamlined IA: Services and Products by Category are easy to scan
    • Custom Request a Quote form mapped to a unified inbox (labels/filters)
    • Gallery pattern for finished installs and before/after stories
    • Core SEO setup, LocalBusiness schema spot-check, performance/QA, and launch

    Google Workspace Ecosystem & Email

    • Google Business Profile alignment: categories, description, photo plan
    • Google Workspace configuration so the team sends/receives from a professional domain and keeps inquiries organized

    Analytics & Hardening

    • Google Search Console + Bing Webmaster Tools connected
    • Microsoft Clarity installed for behavior insights
    • reCAPTCHA added to mitigate spam on forms

    Branding & Collateral (Extras)

    We went beyond the original proposal to unify the brand online and offline.

    Logo Refresh

    Refreshed Economy Fireplace logo—red roofline mark with chimney icon on white
    Refined logo for better contrast on light/dark backgrounds.

    Business Cards & Signage

    • Designed cards and signage; coordinated ordering

    Results

    Customer Experience

    • Faster pages, cleaner navigation, and a direct route to request an estimate

    Operational Clarity

    • Quote requests route to the correct inbox; Google Business Profile and Workspace present a unified front

    Client Feedback

    Screenshot: 5-star Google review from Economy Fireplace with public owner reply
    5-star review highlighting clear communication and on-time, on-budget delivery.

    Tech & Approach

    • Platform: WordPress + Gutenberg
    • Tooling: Google Analytics, Google Search Console, Bing Webmaster Tools, Microsoft Clarity
    • SEO: Structured navigation, on-page basics, LocalBusiness schema spot-check
    • Governance: Photo → post workflow; monthly cadence for finished-project updates
    • Hosting: Managed stack with updates, backups, and monitoring

    Ready for a website that’s faster, clearer, and easier to manage?

    If you’d like a practical WordPress redesign—plus the Google Business alignment, quote workflow, and brand polish that make it work day to day—let’s talk. We’ll scope only what you need and move quickly toward launch.

    Prefer email? david@davidmartindesign.com • 812-650-4405