Tag: Customer Service
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My CVS Adventure
Jeffrey Zeldman wrote a relatable post today about waiting at CVS while his prescription got sorted out. It reminded me of my own recent CVS experience, which had a few more moving parts. I placed a free 8x10 photo order and somehow routed the pickup to a store in Haleiwa, Hawaii. I have friends there…
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The Power of Responding to Negative Reviews on Google Business: Why It's Vital and How to Do It Right
Bryan Meadows, Owner of Bloomington Creative Solutions (this is a fake name) had been running his small business for 10 years, proudly providing services to his loyal customers. He often heard compliments from them, but one day he received a shock - someone had left a scathing one-star review on his Google Business page. Bryan…